Northbeam has been a high-value account for three years, but signals over the past 6 weeks are consistent with early churn risk. Usage is down 22% against their 90-day average, two support cases are open (including a high-priority API timeout), and LOI is running 3 minutes above target — which typically precedes budget conversations. Priya's last call had mixed sentiment around pricing of the expansion module. Renewal is in Negotiation stage with $420K at stake. Recommend a structured check-in this week focused on the API stability issue and a walkthrough of LOI optimization techniques.